Living Soul will accept, for return or exchange , items that are in new condition, unworn, unaltered and free of damages by the customer. For a full refund or exchange , return your item within 21 days from the receipt of the original order. Items cannot be returned or exchanged after 21 days from the receipt of the original order. Items must be returned with all tags attached. Please email firstname.lastname@example.org to submit your return request.